Payment Policy
At ZURELX, we use secure payment processing to provide a safe, encrypted, and seamless checkout experience for our customers in the United States.
1. Accepted Payment Methods
We currently accept the following secure payment methods available at checkout:
- PayPal
- Venmo
2. Payment Restrictions
To ensure the security of our transactions and efficient order fulfillment, we do not accept:
- Cash on Delivery (COD)
- Personal Checks
- Direct Bank Transfers or Wire Transfers
3. Payment Currency
All prices listed on our website and at checkout are charged in US Dollars (USD $).
4. When Will I Be Charged?
- Payment Capture: Payment is captured immediately when your order is successfully placed.
- Confirmation: Once checkout is completed successfully, you will receive an automated order confirmation email.
- Order Processing: We begin processing your order within 1–2 business days after successful payment confirmation.
5. Payment Security
ZURELX is committed to protecting your financial information:
- Encryption: Payment information is transmitted using secure SSL encryption.
- Secure Processing: Payment transactions are processed through our payment providers using secure payment infrastructure.
- Privacy: We do not store or have access to your full credit card numbers, CVV codes, or sensitive banking details when these are processed directly by the payment provider.
6. Billing Verification
Please ensure that your billing information matches the information registered with your payment provider.
For your protection, orders flagged by automated fraud-prevention systems may be delayed, reviewed, or canceled to help prevent unauthorized transactions.
7. Refunds
All refunds are handled according to our Refund & Return Policy. Once a return or refund request has been reviewed and approved, eligible refunds are typically processed within 7 business days to the original payment method.
Business Contact Information
If you have any questions regarding a transaction, payment, or billing issue, please contact us:
- Business Name: ZURELX
- Phone Number: +1 (832) 872-9177
- Email Address: support@zurelx.shop
- Business Address: 342 Main St, Farmingdale, NY 11735, United States
- Business Days: Monday – Friday
- Support Hours: 9:00 AM – 5:00 PM (ET)
- Response Time: We respond to all inquiries within 24 business hours.