Refund policy
At ZURELX, we take pride in offering quality products designed to complement your style and everyday needs. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a simple and transparent return process.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- Item must be unused, unworn, and in the same condition that you received it.
- Item must be returned in its original packaging with all tags and inserts included.
- Proof of purchase or order confirmation is required.
3. Return Shipping Fees & Labels
- Return Shipping Fee: NO COST (Free). We provide a downloadable and printable return shipping label at no additional charge to the customer.
- Restocking Fee: NO COST. We do not charge a restocking fee for returned items.
4. Restocking Fees
We value our customers. ZURELX does NOT charge any restocking fees.
Restocking Fee: $0 (No cost)
5. How to Start a Return
Contact Us
Email us at support@zurelx.shop with your Order Number, reason for return, and photos if the item is damaged or defective.
Receive Instructions
Our support team will review your request and provide return instructions along with a return label to download and print.
Ship the Item
Pack the item securely in its original packaging and follow the return instructions provided by our support team.
6. Refund Processing Time
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
- Approved Refunds: Eligible refunds will be processed back to your original payment method, typically within 7 business days after approval.
7. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Final sale items, if clearly marked at the time of purchase.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
- Business Name: ZURELX
- Phone Number: +1 (832) 872-9177
- Email Address: support@zurelx.shop
- Business Address: 342 Main St, Farmingdale, NY 11735, United States
- Business Days: Monday – Friday
- Support Hours: 9:00 AM – 5:00 PM (ET)
- Response Time: We respond to all inquiries within 24 business hours.