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Shipping policy

At ZURELX, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and on time.

Shipping Destination

We currently ship exclusively to the United States (US). Orders placed for delivery outside the US will not be processed.

Shipping Costs

We offer Free Shipping on all orders within the United States. There are no hidden shipping fees or minimum order requirements.

Delivery Timelines

We work hard to process your order quickly. Our delivery timeline is divided into two stages:

1. Order Processing Time (Handling)

  • Time: 3–5 Business Days (Monday to Friday)
  • Order Cutoff Time: 5:00 PM (ET)
  • Note: Orders placed after 5:00 PM ET or on weekends/public holidays will be processed on the next business day.

2. Shipping Time (Transit)

  • Time: 6–7 Business Days (Monday to Friday)
  • Carrier: We ship using reliable carriers such as FedEx and USPS.
  • Total Estimated Delivery Time: 9–12 Business Days

Order Tracking

Yes, we provide tracking for every order. Once your order has been dispatched, usually within 1–2 business days, you will receive an email confirmation containing your tracking number.

You can use the tracking number to monitor your shipment from dispatch through final delivery.

Duties and Taxes

For customers in the United States, there are no additional duties or taxes to pay upon delivery based on our current domestic shipping policy. The applicable price and charges presented at checkout will apply to your order.

Lost or Delayed Packages

In the rare event that your package is significantly delayed beyond the estimated delivery timeframe, please contact our support team.

We will work with the shipping carrier to help locate the package and assist in resolving the issue.

Contact Us

If you have any questions regarding our Shipping Policy or the status of your order, please contact us:

  • Business Name: ZURELX
  • Phone Number: +1 (832) 872-9177
  • Email Address: support@zurelx.shop
  • Business Address: 342 Main St, Farmingdale, NY 11735, United States
  • Business Days: Monday – Friday
  • Support Hours: 9:00 AM – 5:00 PM (ET)
  • Response Time: We respond to all inquiries within 24 business hours.

The ZURELX Experience

Timeless design, refined details, and handbags made to elevate every look.

★★★★★

The handbag is beautifully designed and feels incredibly refined. The quality and attention to detail exceeded my expectations.

EC
Emily Carter New York, NY Customer
★★★★★

I absolutely love the elegant finish and timeless style. It looks sophisticated with both casual and evening outfits.

SW
Sophia Williams Los Angeles, CA Customer
★★★★★

Beautiful handbag with a premium look and feel. The design is stylish, practical, and perfect for everyday use.

OB
Olivia Bennett Dallas, TX Customer

Fast & Reliable Delivery

Carefully packed and securely delivered, with tracking available on every order.

Easy Returns

Shop with confidence with a simple return experience designed around you.

Dedicated Support

Our support team is here to assist you with every step of your order.

Secure Payments

Enjoy a seamless checkout with secure payment options and protected transactions.